carexboost

    Terms of Service

    Last updated: 8 September 2026

    These terms govern use of CareXBoost, a service supporting the work of psychologists, therapists and clinics. Please also read the Privacy Policy to understand how personal data is processed.

    CareXBoost is provided as part of a sole trader business. For support, contractual questions, privacy and personal data rights requests, contact hello@carexboost.com or +351 914 821 357.

    The platform supports preparing materials, organising and recording sessions, feedback and monitoring progress. It may be used with children, adolescents and adults, with particular attention to child and adolescent psychology and speech therapy. Available features depend on the journey and plan used.

    By completing registration or a purchase, the user accepts these terms and the conditions of the chosen plan. Anyone acting on behalf of a clinic or organisation must be authorised to represent it. Using CareXBoost does not replace professional qualifications, assessment of each case or the relationship between the professional and the patient.

    The professional is responsible for selecting suitable materials, checking recorded information, documenting the necessary authorisations and deciding what to communicate. The platform is not an emergency service.

    Keep your account details up to date and your personal credentials protected. Use only the accounts, organisations and records you are authorised to access. The administrator must assign access according to each user’s role and review it when roles change.

    You must not try to access third-party data without authorisation, bypass security controls, introduce unlawful content or interfere with the service. Report any suspected unauthorised access using the contacts shown on this page.

    AI features may prepare materials, summaries and content suggestions from the information provided. Outputs may contain errors, omissions or information unsuitable for the case. A professional must review and adapt them before use or sharing.

    Generating text does not amount to clinical validation. CareXBoost does not give AI the decision to diagnose, treat or determine a patient’s care. Site examples use fictional data and do not demonstrate therapeutic outcomes.

    Enter only information that is necessary for the intended purpose and that you are authorised to process. The professional or organisation is responsible for informing the people concerned and determining the applicable conditions for processing patient data, including health data and children’s data.

    Select the recipients and content before sharing documents. Being a family member or representative should not, by itself, be understood as authorisation to receive the entire clinical record. Clinical information must remain separate from the information needed for billing.

    Prices, included features, limits and payment terms are shown in the plan and subscription journey. Check the billing frequency and renewal and cancellation terms before completing your subscription. Any specific contractual terms supplement these terms.

    Subscription payments use Stripe. When enabled, integrations with external services, including billing, may require their own account or licence and are subject to the relevant provider’s terms. An integration does not mean that all of the provider’s services are free.

    For questions about a charge, plan change or cancellation, use the account options or contact hello@carexboost.com. These terms do not limit mandatory rights applicable to you.

    Recurring subscriptions renew at the agreed frequency until cancelled. You can manage your subscription through “Payment Management” in your account or request help at hello@carexboost.com. Check the renewal date and confirm when cancellation takes effect.

    When cancellation is scheduled for the end of the current period, the subscription does not renew for the next period. Immediate cancellation, where available and selected, has different effects from scheduled cancellation. The information shown in subscription management distinguishes these situations.

    Cancelling a subscription is not a request to erase data. To exercise personal data rights or ask about records you need to retain, contact hello@carexboost.com.

    You must have the rights or authorisations needed for content you enter. Making that content available in CareXBoost does not, by itself, transfer ownership of it to the service.

    The CareXBoost brand, software and proprietary elements remain subject to their respective owners’ rights. Use of third-party materials and content must comply with applicable licences. AI-generated outputs must also be checked for any third-party rights.

    The service may be interrupted for maintenance, fault correction or updates. You must organise your work so that you meet your professional obligations to record, retain and access information.

    Cancelling a subscription and requesting data deletion are separate operations. Before closing your account, check which documents you need to retain or export. Deletion requests take account of retention obligations and the rights of other people concerned.

    You can contact CareXBoost at hello@carexboost.com or +351 914 821 357. Identify the account and describe your request; for a billing issue, include the charge reference. Do not send passwords, full card details or unnecessary clinical information.

    Requests concerning errors, charges, cancellations or refunds are assessed under the agreed terms and applicable law. These terms do not override the user’s mandatory rights, including consumer rights where applicable.

    This page identifies the version of the terms made available for review. Relevant changes to the contractual relationship will be communicated through the service’s channels when required. Contractual terms and legally protected rights are not removed merely by updating this page.

    For questions or a service-related complaint, contact hello@carexboost.com. Portuguese law applies, without prejudice to mandatory rules and dispute-resolution procedures applicable to the case.